General terms of sale

1. Seller

The website classeparquet.com is operated by Classe Parquet di Ajtena Furra, a sole proprietorship with registered office at Corso Goffredo Mameli 323-325, 16035 Rapallo (GE), Italy, VAT no. 03063920999, tax code and Companies Register no. FRRJTN94C53Z100M, REA GE-530497 (Genoa Chamber of Commerce), email classeparquet@gmail.com, certified email (PEC) classeparquet@lamiapec.it, telephone +39 0185 703897 (hereinafter "Classe Parquet" or the "Seller").

2. Scope

These terms govern the distance sale of products through the website to consumer customers within the meaning of art. 3 of Italian Legislative Decree 206/2005 (Consumer Code). By sending an order, the Customer declares that they have read and accepted them. The applicable terms are those published at the time of the order.

Purchases through the website are reserved for consumers. Professionals and businesses may request a dedicated quotation by contacting Classe Parquet.

These terms cover the sale of products only. The installation service is not part of them: it is governed by a separate contract, concluded with each Customer on the basis of the quotation and the site visit.

3. Products and prices

The essential characteristics of the products are described in the respective product pages. Wood is a natural material: differences in shade, grain, knots and filling compared with the images or samples are not defects, within the limits of the stated grade.

Prices are in euro and include VAT. Delivery within the service areas and collection from the showroom are free of charge; there are no other additional costs. The Seller may change prices at any time; the order is charged at the price published when it is sent.

4. Order and conclusion of the contract

When the order is sent, the Customer receives a personal link to their order page, which summarises the products, quantities and prices. The order is a request: the Seller checks the availability of the products and confirms it on that page, normally within one working day, and also informs the Customer by phone. The contract is concluded with the Seller's confirmation shown on the order page, which the Customer can save or print. If the products are not available, the Seller does not confirm the order and informs the Customer; no payment is due.

5. Payment

Payment is made exclusively by advance bank transfer. The bank details (account holder, IBAN and bank), the amount and the payment reference are shown on the order page after the Seller's confirmation; no payment is due before the confirmation. The order number must be quoted as the payment reference. The Customer makes the transfer within 7 days of the confirmation: if no payment is received within this period, the order is deemed cancelled. The goods are prepared and delivered, or made available for collection, after the amount has been credited to the Seller's account.

6. Delivery

Classe Parquet does not use couriers: the products are delivered free of charge by its own staff to the address given by the Customer, within the service areas shown on the website. Alternatively, the Customer may choose free collection from the showroom at Corso Goffredo Mameli 323-325, 16035 Rapallo (GE). The delivery or collection date is agreed with the Customer after the payment has been credited and in any case within 30 days (art. 61 Consumer Code). If installation is also planned, delivery may take place when the work begins.

On delivery the Customer, together with our staff, checks the quantity and condition of the products. Any visible damage is reported immediately to the staff, who note it on the delivery document; damage not visible at that moment must be reported to classeparquet@gmail.com within 8 days. Risk passes to the Customer on delivery.

7. Right of withdrawal

The Customer may withdraw without giving any reason within 14 days of the day they receive the products, using the online withdrawal function on the "Online withdrawal" page (classeparquet.com/en/withdrawal, linked from the footer of every page and from the order page), which immediately issues a receipt with date and time. Alternatively, they may send an explicit statement to classeparquet@gmail.com or to the certified email address classeparquet@lamiapec.it, also using the model form at the bottom of this page.

The products must be intact, not installed or worked, in their original packaging. Classe Parquet collects them from the Customer, at its own expense, on an agreed date within 14 days of the withdrawal notice. The Seller refunds all payments received, including standard delivery costs, within 14 days of the withdrawal notice, by bank transfer to the details given by the Customer. It may withhold the refund until the products have been collected and checked.

Under art. 59 of the Consumer Code, withdrawal is excluded for products made to measure or clearly personalised (e.g. cuts, sizes or finishes made at the Customer's request).

The Customer is liable for any diminished value of the products resulting from handling other than what is necessary to establish their nature and characteristics.

8. Legal guarantee of conformity

All products benefit from the legal guarantee of conformity under arts. 128 et seq. of the Consumer Code for defects that appear within 2 years of delivery. The Customer must report the defect within 2 months of discovering it, by writing to classeparquet@gmail.com with photos and the order number.

The guarantee does not cover damage caused by installation not in accordance with the manufacturer's instructions, rooms with humidity or temperature outside the stated values, normal wear or inadequate maintenance. For defects of conformity the Customer is entitled to repair or replacement and, where provided, to a price reduction or termination of the contract.

9. Liability

The Seller is not liable for delays or failed deliveries caused by force majeure or by third parties, without prejudice to the consumer's statutory rights.

10. Personal data

The Customer's data are processed in accordance with the Privacy notice published on the website.

11. Complaints and dispute resolution

Complaints should be sent to classeparquet@gmail.com; the Seller replies within 7 days. The Customer may use the alternative dispute resolution (ADR) bodies provided for by the Consumer Code.

12. Governing law and jurisdiction

The contract is governed by Italian law. For disputes with a consumer, the court of the consumer's place of residence or domicile, if in Italy, has jurisdiction.

Model withdrawal form